No, Due to the unique nature of the antiques and collectibles business we cannot offer FREE shipping. We do offer combined shipping on multiple items and offer shipping options from different carriers to give you the best option based on your preferences.

We ship to all locations within Mexico and World Wide

Carrier Options:

AMPM: Fast and reliable Mexico nationwide service with various speeds, including same-day, next-day, and economy options.

Ensures precise service execution with constant monitoring and a specialized call center to handle client requests.

DHL: Fast and reliable International and Mexico Domestic service with various speeds, including same-day, next-day, and economy options. All with real-time tracking and proof of delivery.

FedEx: Express Shipping: For urgent documents and packages with delivery options ranging from the next business day morning to the end of the second business day.

Ground Delivery: Offers cost-effective delivery within 1-5 business days for less time-sensitive shipments.

Estafeta: Provides services for the entire distribution chain, offering domestic and international shipping. Their services include fast and secure parcel delivery, and a broad network of over 220 international partners for global reach from Mexico. They use advanced technology for tracking

Correos de México: delivery of letters, packages, and other postal items within Mexico and to other countries.

All items are professionally packed to ensure safe delivery.

Within Mexico:

Estafeta: Delivery times vary depending on the destination.

DHL: 3-5 business days.

Correos de Mexico: Up to 15 business days or longer

World Wide

DHL: 5-10 business days.

FedEx: 5-10 business days.

Yes, all orders shipped via AMPM, DHL, Estafeta, and FedEx include tracking information.

Correos de Mexico economy does not offer tracking and we cannot track or ensure delivery.

Orders are processed within 1-3 business days (excluding weekends and holidays) after payment confirmation. You will receive a confirmation email with tracking details once your order has been shipped.

Yes, certain items may require special shipping arrangements due to their size, weight, or nature.

For international orders, you are responsible for any customs duties, taxes, or import fees. These charges are not included in the shipping cost and are determined by your country's customs authorities.

Please contact us immediately through our customer service tab if you need to update your shipping address. We can only make changes if your order has not yet been processed or shipped.

For orders shipped via DHL: Please contact us with your order details, and we will assist you in filing a claim with DHL.

For orders shipped via SEPOMEX: Unfortunately, we cannot guarantee delivery or replacement for lost or damaged packages sent through SEPOMEX.

We offer a simple 10-day return policy for our antiques. If you're not satisfied, return the item in its original condition and packaging within 10 days. Note: We don't accept returns for clothing or items damaged from trying on. Handle collectibles with care.

To start a return, please email us at support@tianguisantiquesderosie.com Our team will guide you through the process and provide instructions for returning your item.

If your item arrives damaged, defective, or if you received the wrong item, please contact us immediately at latiendaderosie@gmail.com. We’ll evaluate the issue and resolve it as quickly as possible.

No. Due to the unique nature of collectibles it is impossible to make an exact exchange.

Simply return the original item following our return process.

Once the return is accepted, your payment will be refund and you can make a separate purchase for the different item if you like.

Once we receive and inspect your return, we'll notify you of the refund approval. If approved, you'll receive the refund to your original payment method within 10 business days. Your bank or credit card company may take additional time to post it.

If more than 15 business days have passed since your refund was approved and you haven’t received it, please contact us at support@tianguisantiquesderosie.com

The item must be in the same condition as when you received it, unused, and in its original packaging.

Unfortunately, we cannot accept returns after the 10-day window. Please ensure you contact us within 10 days of receiving your item to be eligible for a return.

Please refer to the instructions provided by our team when you initiate your return. If the return is due to a damaged, defective, or incorrect item, we will cover the return shipping costs.

For any questions, email us at support@tianguisantiquesderosie.com. We're here to help!