​We offer a no-questions-asked 10-day return policy, ensuring a hassle-free experience for our customers. If you’re not completely satisfied with your purchase, you can return it within 10 days of receiving your item. Please review the details below to understand our return process, eligibility, and refund policy.

 

Eligibility for Returns

​

To be eligible for a return:

• You must contact us within 10 days of receiving your item.​

• The item must be in the same condition as when you received it.​​

• The item must be in its original packaging.

 

How to Start a Return:​​

• To initiate a return, please contact us at support@tianguisantiquesderosie.com. Our team will guide you through the process and provide instructions for returning your item.

 

Damages and Issues:​

• Please inspect your order upon delivery. If the item is defective, damaged, or if you received the wrong item, contact us immediately at latiendaderosie@gmail.com. We will evaluate the issue and work to resolve it as quickly as possible.

 

Exchanges:​

• No exchanges due to the unique nature of collectibles.

• Return the original item following our return process.

• Once the return is accepted, your payment will be refunded, then place a separate purchase for the new item.

 

Refunds:​

• Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed automatically to your original payment method within 10 business days.

• Please note that it may take additional time for your bank or credit card company to process and post the refund.

• If more than 15 business days have passed since your refund was approved and you haven’t received it, please contact us at support@tianguisantiquesderosie.com.

 

Questions?​

• If you have any questions about our return and refund policy, please don’t hesitate to contact us at support@tianguisantiquesderosie.com. We’re here to help!