Terms & Conditions

Last Updated: 04/2025

General Information

• Business Name: Tianguis Antiques De Rosie

• Location: San Miguel de Allende, Mexico

• Contact: support@tiagnuisantiquesderosie.com

• Website: www.tiagnuisantiquesderosie.com

 

Purchases & Payment

• All transactions are processed in Mexican Pesos (MXN) unless otherwise stated.

• Accepted payment methods: [List methods, e.g., cash, bank transfer, credit/debit cards, PayPal].

• Prices are subject to change without prior notice.

• Full payment is required before delivery or pickup unless otherwise agreed upon.

 

Shipping & Delivery

• Shipping costs and delivery times depend on the destination and carrier.

• Local Pickup: Available in San Miguel de Allende by appointment.

• International Shipping: Buyers are responsible for customs duties, taxes, and import fees.

• Damaged/Lost Shipments: Contact us immediately (within [X] days) with proof of damage for resolution.

 

Returns & Refunds

Our Policy in Brief:

• 10-Day No-Questions-Asked Returns: Full refund (less shipping) for any reason.

• Post-10-Day Authenticity Claims: Requires written explanation + evidence.

• Non-Authenticity Returns: Not accepted (with rare exceptions).

Detailed Terms:

• Authenticity Guarantee:

  • All items are described to the best of our expertise, but we acknowledge errors may occur.

  • If you believe an item is misattributed:

    • Within 10 days of delivery: Return for a full refund, no justification needed.

    • After 10 days: Submit a written report detailing concerns (e.g., maker's marks, material analysis, provenance conflicts) with supporting evidence (e.g., expert appraisal). Refunds subject to evaluation.

• Non-Authenticity Returns:

  • Due to the nature of antiques, returns for subjective reasons (e.g., buyer's remorse, stylistic preference) are not accepted unless agreed in writing before purchase.

  • Exception for Structural Issues:

    • Returns for undisclosed structural damage (e.g., unstable furniture, non-functional wiring) unrelated to normal age/wear may be considered at our discretion. Documentation (photos/video) required.

• Process for Approved Returns:

  • Refunds issued via original payment method within 10 business days.

  • Buyer covers return shipping unless the error was ours (e.g., incorrect attribution).

  • High-value claims may require third-party authentication before approval.

• Our Commitment:

  • We welcome respectful dialogue about authenticity—if our assessment was incorrect, we value the opportunity to learn and improve.

 

Authenticity & Condition

• All items are sold as-is, with descriptions provided to the best of our knowledge.

• We do not guarantee functionality of vintage/antique mechanisms (e.g., clocks, watches).

• Buyers are encouraged to request additional photos or details before purchasing.

 

Privacy Policy

• Personal data (name, address, payment details) is collected only for order fulfillment.

• We do not share/sell customer information with third parties without consent.

• Our website may use cookies for a better browsing experience.

 

Intellectual Property

• All content (images, descriptions, logos) on our website is owned by Tianguis Antiques De Rosie and protected under Mexican copyright law.

• Unauthorized use or reproduction is prohibited.

 

Dispute Resolution

• Any disputes will be resolved under the laws of Guanajuato, Mexico.

• Customers agree to first contact us directly to resolve issues before pursuing legal action.

 

Limitation of Liability

• Tiagnuis Antiques De Rosie is not liable for indirect damages (e.g., loss of profits) arising from the use of purchased items.

• We are not responsible for shipping delays caused by third-party carriers or customs.

 

Changes to Terms

• We reserve the right to modify these Terms at any time. Updates will be posted on our website.